A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships internally and externally.
Duration – 14-18 months
Study mode/frequency – Regular attendance on bespoke virtual learning environment and face-to-face meetings planned in with a dedicated tutor
Qualification – Upon completion the apprentice will receive: Business Administration Level 3 qualification
Knowledge and Skills
- Leading people
- Managing people
- Building relationships
- Operational management
- Principles of Finance
- Management of self
- Decision making
- Taking responsibility
- Agile practices
Functional Skills – Required to work towards Level 2 in maths and English, unless exempt with recognised prior learning.
Assessment – End point assessment which may include: test of knowledge; competency based interview; assessment of evidence; presentation & questioning and a professional discussion.